Refunds and Returns Policy

Refunds and Returns Policy for Bleap Technologies (www.bleap.co.za)

Effective Date: January 25, 2024

Thank you for choosing Bleap Technologies for your digital product needs. We strive to provide high-quality products and services to our valued customers. Please read our Refunds and Returns Policy carefully to understand the processes, conditions, and timeframes for product returns and refunds.

1. Digital Product Nature

Bleap Technologies specializes in digital products. Due to the intangible nature of our offerings, our refund and returns policy is designed to address specific situations. We encourage customers to review our product descriptions and features before making a purchase.

2. Refund Eligibility

  • Refunds are applicable only under the following circumstances:

    • Technical issues that prevent access to or use of the digital product.

    • Duplicate purchases or accidental transactions.

3. Return Initiation

  • Customers must initiate a refund request within 7 days of the purchase date.

  • To initiate a return, please send an email to refund@bleap.co.za with the subject line "Refund Request - [Your Order Number]."

  • Provide a brief description of the issue and any relevant details in the email.

4. Refund Process

  • Upon receiving a refund request, our team will assess the eligibility based on the provided information.

  • Approved refunds will be processed within 14 days and will be issued to the original payment method used for the purchase.

5. Non-Refundable Scenarios

  • Refunds will not be provided for dissatisfaction with the product, change of mind, or failure to read the product description.

  • No refunds will be issued if the digital product has been downloaded, accessed, or used.

6. Customer Support

  • For any inquiries or assistance regarding refunds, please contact our customer support at refund@bleap.co.za.

  • Our customer support team aims to respond to all inquiries within 48 hours.

7. Fees and Costs

  • There are no additional fees for processing refunds.

  • Customers are responsible for any transaction fees imposed by their payment providers.

8. Address for Communication

Bleap Technologies Ferndale, Randburg

9. Changes to the Policy

  • Bleap Technologies reserves the right to update or modify this policy without prior notice.

  • Customers are encouraged to review the policy periodically for any changes.

We appreciate your understanding and cooperation. If you have any questions or concerns, please do not hesitate to contact us at refund@bleap.co.za.

Thank you for choosing Bleap Technologies.